Ordering Information

How to Place an Order
You may place your order on our website or by contacting one of our floral design experts at (949)464-0509. 

Order Changes and Cancellations
Same-day orders are processed immediately, and usually cannot be changed. If you desire to make changes to a future delivery order, please contact us at your earliest convenience. Cancellations require a 48 hour advance notice. However, if your gift is en route or delivered, we will be unable to cancel the order (weddings and events excluded. Please refer to your wedding and events agreement for more information on changes and cancellations).

Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers:

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used.

Plants:

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.

Gifts:

  • Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Satisfaction Guarantee
If you are not satisfied with the freshness of your flowers, please contact us within 48 hours upon delivery of your gift and we will replace your item or refund your money.

Problems With an Order

Our friendly staff, managers and owners make every effort to ensure that all our valuable clients receive our excelent service. If, at any time, you experience problems with an order, do not hesitate to contact us by calling (949)464-0509.

Replacements

If you have received a product that is not meeting your satisfaction, contact us within 48 hours upon delivery of your bouquet for a ONE time replacement. Please note that replacement requests are not accepted after 48 hours once your gift is delivered.

Refunds
To provide you with the best possible service, you can contact us for refund prior to delivery date.